This Privacy Policy explains what personal information jili5 collects, how we use it, and the steps we take to keep it safe. It applies to all players accessing our platform from the Philippines. By registering an account, you agree to the practices described here. If you have questions, our FAQ page covers common privacy topics in plain Philippine English.
Last updated: 2025. Applies to all jili5 accounts registered in the Philippines.
We only collect information that is necessary to run a safe, fair, and compliant platform for Filipino players.
When you register an account on jili5, we collect your full name, date of birth, email address, mobile number, and a username of your choice. We also collect your preferred payment method details, such as your GCash number or bank account information, so we can process deposits and withdrawals in Philippine pesos. During identity verification, you may be asked to submit a government-issued ID, such as a Philippine passport, SSS card, or driver's licence, to confirm your identity and age. Any information you provide when contacting our support team — including messages, screenshots, or transaction references — is also stored so we can resolve your concern accurately. You are responsible for ensuring that all information you submit is accurate, current, and complete, as incorrect details may delay account verification or payment processing.
When you access jili5 through a browser or our mobile app, we automatically collect certain technical data to help us deliver a smooth experience on Philippine mobile networks. This includes your IP address, device type, operating system version, browser type, and the pages or game sections you visit during each session. We use session cookies and similar technologies to keep you logged in, remember your preferences, and detect unusual login activity that could indicate unauthorised access. Gameplay data — such as bet amounts, game selections, session duration, and win or loss outcomes — is recorded for account management, dispute resolution, and responsible gaming monitoring purposes. This data is never sold to third-party advertisers and is used solely to operate and improve the jili5 platform for Filipino players.
All deposit and withdrawal transactions on jili5 are processed in Philippine pesos, and we retain records of each transaction for regulatory compliance and player account history. Payment data such as transaction IDs, timestamps, amounts, and payment channel references are stored securely and are accessible to you through your account transaction history. We do not store full card numbers or complete bank account credentials on our servers; sensitive payment details are handled by our licensed payment processing partners who operate under their own security standards. In the event of a disputed transaction, stored payment records allow us to investigate and resolve the matter fairly and promptly. If you believe a transaction on your account is incorrect, you can raise the issue through the FAQ page or contact our support team directly.
jili5 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud hosting providers, all of whom are contractually required to protect your information. In certain circumstances, we may be legally required to disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts in response to a valid legal request or investigation. If jili5 undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any material changes to how your data is handled. We will never share your personal information with unrelated third parties without your explicit consent, except where required by applicable Philippine law.
Filipino players have clear rights over their personal data, and jili5 takes concrete steps to protect it at every level.
You have the right to request a copy of the personal data that jili5 holds about your account at any time. If any of your stored information is inaccurate or out of date — such as a changed mobile number or updated address — you can request a correction by contacting our support team. We will process your request within a reasonable timeframe and confirm once the update has been made. For security reasons, we may ask you to verify your identity before releasing or amending any account data. Keeping your information accurate helps ensure that deposits, withdrawals, and account communications reach you without delays.
If you close your jili5 account, you may request the deletion of your personal data, subject to our legal obligations to retain certain records under Philippine financial and gaming regulations. Transaction records, identity verification documents, and account history may be retained for a minimum period required by applicable law, even after account closure. Once the mandatory retention period has passed, your data will be securely deleted or anonymised so it can no longer be linked to you personally. You can initiate an account closure request by contacting our support team, and we will guide you through the process. Please note that any outstanding balance must be withdrawn before an account can be fully closed and deletion requested.
jili5 uses industry-standard security technologies to protect your personal data, including SSL/TLS encryption for all data transmitted between your device and our servers. Account access is protected by password authentication, and we strongly recommend that all players enable any available two-factor verification options for additional protection. Our systems are monitored continuously for suspicious activity, and automated alerts are triggered when unusual login patterns or access attempts are detected. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection regulations. You also play an important role in keeping your account secure — never share your password with anyone, and always log out after using jili5 on a shared or public device.
jili5 uses cookies and similar tracking technologies to provide a functional and personalised experience on our platform. Essential cookies are required for the platform to operate correctly — they manage your login session, remember your language preference, and maintain your cart or game state between pages. Analytical cookies help us understand how players navigate the platform so we can identify areas for improvement and optimise the mobile experience for Filipino users. You can manage or disable non-essential cookies through your browser settings, though doing so may affect certain features of the platform. We do not use third-party advertising cookies or share browsing data with ad networks.
jili5 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify registered players by email or in-platform message. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you have questions about any aspect of this policy, the FAQ page is a good starting point for common queries.
Data collected about your gaming activity — including session frequency, bet sizes, and deposit patterns — may be used internally to identify signs of problem gambling and trigger responsible gaming interventions where appropriate. This use of data is in your interest and forms part of our commitment to player welfare as outlined on the Responsible Gaming page. If you request a self-exclusion or voluntary account restriction, your data will be flagged to prevent circumvention of those limits. We do not use responsible gaming data for marketing profiling or share it with third parties outside of regulatory reporting obligations. Protecting the wellbeing of Filipino players is a core part of how jili5 operates, and data plays a supporting role in that commitment.
If you want to know more about how jili5 handles your personal data, or if you would like to exercise any of your data rights, visit our FAQ page for detailed answers. You can also create a free account and manage your privacy preferences directly from your account settings.